Customer Care

 

 

You may know me. I have run your local garage for over 30 years.

I offer reliable motor repairs and servicing for all makes and models of light vehicles. Being a small independent business, I like to think you're treated better and charged more fairly.

Owning a car can have it's problems - often mechanical, and inevitably financial.

So, how do you choose a garage you can trust to carry out reliable repairs or servicing, at a value for money price?

It helps to know someone in the business.

My name is Stephen King. If you've got any motoring problems my team or I would be glad to help you.

Code of conduct

1. Our dedicated policy is aimed towards pleasing and satisfying our customers.
2. It is our policy to help customers to understand what is required and that all staff concerned are fully briefed and have a full understanding too.
3. We make every reasonable effort to ensure that customers clearly understand what they have agreed to pay for and what the cost will be.
4. Full membership standards code of conduct is available online at www.rmif.co.uk

I'm not far away, and you're welcome to call in, phone or email if there's something we can help with. It's important that you can trust your garage to take care of your car. My reputation depends on it.

Customer Care Policy Statement

Stephen King Auto Services Ltd endeavours to provide outstanding levels of service to all our customers. It is our intention to ensure that every customer can expect the highest quality of workmanship, be treated in a courteous and friendly manner and be assured that their vehicle is in the best hands possible while in our care. To ensure we achieve this, continual investment has been made in our facilities, equipment and training, our staff are fully trained and uses the latest and best quality equipment on the market.

At Stephen King Auto Services we fully appreciate the environment around us. Hence, we ensure we comply with environmental legislation, so that all the waste oils, fluids, filters, etc that are removed from your vehicle are disposed of in a responsible manner.

As a proactive business, we are continuously seeking to make improvements and we fully recognise that the future success of our company relies upon us ensuring our customers are happy with our services. Our objective is to continue to provide you with the highest standard of customer service at all times. However we recognise that things can go wrong occasionally and when this occurs we are committed to resolving matters promptly and efficiently. If you are dissatisfied in any way with the service you have received, any concerns or queries you may have should be brought to the attention of Stephen King or Duty Manager.

Warranty.

The parts and labour itemised on the invoice are guaranteed free from defect for (unless otherwise stated), 12 months or 10,000 miles (whichever comes first) from the date of invoice, with the exclusion of damage arising from customer / third party interference, routine wear and tear, negligence abuse and accidental damage. In the event of a potential claim, you should notify us immediately whereupon the defect will be assessed and may be rectified, free of charge providing the exclusions do not apply. Your statutory rights are not affected.

Estimates.

An estimate given for the repair shall be provisional and will be subject to variations in the price of parts or materials between the date of estimate and the date of repair. It will also depend on further work or parts which are found to be necessary. A charge maybe made for an estimate.

Ownership of Goods.

All parts fitted to your vehicle shall remain the property of Stephen King Auto Services until such time as the purchase price in full is received by the seller, and any payments have been cleared.

Lien.

The repairer has the right to hold a vehicle after completion of repairs until such time as the account is paid in full, unless alternative arrangements have been agreed.

Uncollected Goods.

The repairer may exercise his rights as regards uncollected goods under the Torts Interference with Goods Act 1977 and if the goods are not collected when the work is completed, or before any notice to the effect expires, the repairer may proceed to sell the goods subject to any notice under the Act. In this event the vehicle will be sold at best market price and after deduction of the cost of the repair plus other charges and expenses in connection with the sale, the balance will be returned to the owner.

Liability.

1. We will take all reasonable care of your vehicle while in our custody. This duty does not extend to items of personal property or business goods left in the vehicle. Customers should therefore ensure that all valuable items of personal property or business goods are removed from the vehicle prior to commencement of repairs. No liability can be accepted for any loss, damaged subsequential or consequential loss or damage to any of such personal property of business goods left in the vehicle.
2. Where by agreement with, or on the instructions of the customer, your vehicle is left outside the repairer's premises, before or after normal business hours, any risk or loss or damage howsoever occasioned will be the customer's responsibility. Copyright Stephen King Auto Services™ 2014